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Massothérapie Massage Addict

COVID-19 UPDATE

For your peace of mind, we would like to remind you that the safety of our clients, therapists and employees is our top priority.

Since re-opening our clinics across the country, we have been diligently and consistently ensuring that we maintain the rigorous standard operating procedures designed to provide an environment where it is safe for our therapists to treat, and safe for our clients to be treated.

To give you an idea of our enhanced procedures:

  • We hired a professional service to apply MicroSheild 360 in the clinic. MicroSheild 360 is a multi- step application process that works to immediately kill then prevent future pathogens from living on treated surfaces. Safe, and non-toxic!
  • Sneeze guards have been installed at the front desk
  • We have implemented rotational sanitation procedures for all common surfaces, multiple times throughout the day
  • Treatment rooms are fully sanitized, and all linens/blankets etc are replaced, after each treatment

In addition to the above measures, we have also adapted our day-to-day to keep all of us safe

  • We pre-screen clients and staff, including a temperature check, upon entry to the clinic to make sure they do not feel unwell/have no symptoms of COVID.
  • Our therapists and team members have been outfitted with the required Personal Protective Equipment (‘PPE’)
  • We are practicing physical distance in the common areas of the clinic (reception / staff room / hallways)
  • We have modified our scheduling to minimize traffic inside our clinics - We have stopped accepting cash; please be prepared to pay for your treatment and tip (should you desire to tip) using a credit or debit card

Your peace of mind is of the upmost importance to us. As such, please feel free to reach out to your local clinic if you want to know more about how we are keeping you and our team members safe. A member of the clinic team can personally answer any questions that you may have.

And, as always, it’s easy to book; just click on the button below to secure your treatment time/day!

Book Now

Our team is looking forward to seeing you in our clinics.

Be well. Stay well.

Caroline Kolompar
President
Massothérapie Massage Addict Inc.


Read on for answers to frequently asked questions regarding COVID-19

What’s happening with my monthly membership commitment?

A:Your membership will be reinstated once your local clinic is re-opened. While your clinic is closed all membercommitments are suspended. We will notify members of our re-opening via email and Facebook posts. You can also consult our website for updates.

Why do I need to wear a mask during my treatment?

A:As per government guidance, if physical distancing can’t be exercised then masks need to be worn. Given the close proximity required during a treatment,clients will need to wear a mask, while our therapists will wear PPE.

How will you take my temperature?

A:Each clinic will be equipped with infrared non-contact thermometers. The thermometer is simply pointed to the forehead and provide an instant read. It’s a simple, rapid and a non-contact process. Should your temperature be above recommended levels, we will need to re-schedule your appointment until you feel better.

What do I need to know before I come in for my next appointment?

A:When you book an appointment, you will receive an email that outlines the new procedures. They will include; arriving 5 minutes prior to your scheduled time, bringing a filled water bottle, leaving your belongings at home (or in the car) and bringing a community mask. In addition, we are moving to cashless so you’ll need to bring a credit debit card for payments or tips, should you desire to tip!

Why do you no longer accept cash?

A:HFor the time being, we no longer accept cash as a form of payment or for tips in order to limit the spread of COVID-19.

How have you updated your sanitation procedures and is it safe for me to get a treatment?

A:All our new policies and procedures meet or exceed the standards described by local and national regulatory bodies. We have implemented rotational sanitation procedures for all common surfaces, multiple times throughout the day. Treatment rooms are fully sanitized, and all linens/blankets etc are replaced, after each treatment. Your health and safety are our top priority.

How is Massothérapie Massage Addict being proactive in preventing the spread of the COVID-19 to staff members and therapists?

A:All our new policies and procedures meet or exceed the standards described by local and national regulatory bodies. Our staff temperature is checked everyday before and during each shift. Use of PPE is embedded in our new policies and our sanitation procedures are ongoing throughout the day. Your safety, and the safety of our team is top priority.